Conflict Management series

Parts 1 - 4

This four-part series deals with conflict and conflict resolution and management in an entirely new way.  It is appropriate for both personal and professional use, for technical and management professionals, in industry and government.  It is both prevention and correction based.

Part 1 

Part 1 will have you self-assess whether your conflict situation is chiefly an attitude challenge (simply difficult), a conflict challenge (strategically difficult), or a facilitation challenge ("situationally" difficult).  

Then, we will fully describe the Conflict Flowchart. This flowchart shows the path of a "damager" on the left and a "manager" on the right. The less desirable left hand side describes the path of overt and covert control, power struggles, blame, victimhood, and compliance. The more positive right hand side depicts the desire to learn and reflect, be part of a team, taking the more peaceful path of being a healer rather than a hurter.  

Part 2

Part 2 divides conflict into 52 subcategories.  Participants will self-select subcategories that they either fall into or have seen in others.  Based on participant responses, more details will be provided for each selected subcategory, including solutions.

Special indexing methods and a pseudo "artificial intelligence" powerpoint indexing model of clarifications and solutions facilitates the process.  This model can be used to identify future problems as well as participant-selected issues.

Part 3

Part 3 exhibits the R.I.D. model (Recognize, Identify, and Deflect) for conflict.  The steps within this simple acronym (Get R.I.D. of Conflict) give you a pathway to minimize, correct, or prevent conflict.

Then, we describe in depth Gregory Bateson's model of Logical Levels.  This model (Identity, Belief, Capability, Behavior, Environment) often shows mismatched "levels" when conflict escalates.  Procedures are introduced for diagnosing levels in operation during conflict, matching levels, and working your way down maintaining rapport and matching as you go.

Part 4 

Part 4 shows quick techniques to avoid escalation of criticism, such as "get curious not furious".  Some "silver bullets" to maximize agreement are shared.

The program includes a change in languaging called "slight of mouth" to turn conflict into chemistry.  Frequently, negative and possibly inflammatory remarks can be reframed with positive, re-directing questions.  This causes a shift in energy and more beneficial results.

Conducted 
Wed. September 10,  2008 
Wed. October 1,  2008 
Wed. November 5,  2008 
Wed. December 3,  2008 

To order some segments as you choose: 

   $24.95 each

   1. Conflict flowchart                                    To order, click here.
   2. Conflict selections                                 To order, click here.
   3. RID Model                                                To order, click here.
   4. Quick Techniques                                  To order, click here.

Order all 4 below for $84.95, a $14.85 discount!

on demand REcording

Parts 1 thru 4, Conflict

$84.95 USD

License agreement: With the purchase of this WEBinar series or parts,  one person is entitled to view this WEBinar. If you'd like to show this WEBinar to (an) additional person(s), each person must purchase his or her own individual copy of this WEBinar. For large multiple orders, please call us direct.