The Quality Connection
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Conflict Resolution
 

 

Other WEBinars

Programs

Managing Projects Well


Requirements Gathering


Scenario and Strategic Thinking


Winning Negotiations


Boot Camp for Software Quality



Words that Change Minds


Cost of Quality


Mission and Vision Planning


Strategic Partnering


Quality as a Way of Life


Master Facilitation


Getting Your Point Across


Building a World Class Organization

 

Affiliates:

Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People

 


Conflict Management series

Part 2: Conflict Provoking Language Self Assessment

This four-part series deals with conflict and conflict resolution and management in an entirely new way.  It is appropriate for both personal and professional use, for technical and management professionals, in industry and government.  It is both prevention and correction based.

  • Part 1 includes a self-assessment, followed by a conflict flowchart, depicting traditional "fight or flight" on the left, and the more positive "desire to learn" on the right.
  • Part 2 assesses your language and the language in your environment; offers a 52 question self-assessment of how conflict-provoking your environment is 
  • Part 3 exhibits the R.I.D. model (Recognize, Identify, and Deflect) for conflict, coupled with conflict recognition and avoidance using Gregory Bateson's model of Logical Levels.
  • Part 4 shows quick techniques to avoid escalation of criticism, plus a change in languaging called "slight of mouth" to turn conflict into chemistry.

Abstract:  During this second part of a 4 part series, we divide conflict into 52 subcategories. Participants will self-select subcategories that they either fall into or have seen in others. Based on participant responses, more details will be provided for each selected subcategory, including solutions. Special indexing methods and a pseudo "artificial intelligence" PowerPoint indexing model of clarifications and solutions facilitates the process. This model can be used to identify future problems as well as participant-selected issues. 

Conducted Wed. Oct 1,  2008.   

Order all 4 programs for $84.95, a $14.85 discount! click here. 

"On Demand" recording $24.95
USD

  

 

About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

 

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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