Get Your Point Across

What you'll be able to do:  

	Use time-proven tools to define the requirements of each job
	Elicit unspoken needs and goals
	Develop confidence through the four proven methods of developing rapport with others
	Convey information to others, including how to frame critical questions to promote "ownership"
	Reduce interpersonal conflict by the six steps to managing effective communication
	Promote and use feedback effectively as a training technique
	Identify and reduce ambiguity
	Master 7 Key active listening skills focused on information gathering
	Identify and understand critical non-verbal feedback (especially from sources you may not have considered)

This two-three day workshop is designed specifically with one central focus -- enhancing your communication skills and thereby making you more efficient and more valuable to your organization. The technique is simple; complete every job on time and exactly to clearly defined requirements.

The skill-building content for Facilitation consists of core content which we believe to be mandatory, and additional content to be selected by yourself based on your needs. Course length can be increased to accommodate large amounts of additional content.

Facilitation can be conducted to train professional facilitators, or to help self-directed teams facilitate themselves.

Course includes follow-up evaluation of process-oriented facilitation skills. This includes our staff acting as a silent facilitator observing a real team meeting conducted some time after the training.

Participants will significantly improve their abilities in the following areas:

	Understanding, and being understood
	Selling, and getting their point across
	Teaching
	Writing clearly
	Leadership
	Matching other's points of view more closely
	Quality

Core Content 

	Why is good communication, such as NLP, necessary?
	Presuppositions of NLP
	Managing effective communication
	Building Rapport - verbally, physically, logically
	Eye accessing patterns which map out internal patterns
	Representational systems/predicates in language
	Translating from one system to another
	Matching and mismatching others
	Pacing and Leading to your point of view
	Speaking in the other's language
	Strategies
	Metaphors (stories)
	Sorting styles (how people categorize information)
	Logical levels (sequence of understanding)
	Filter Categories
	Ideal/real/expected self-concepts
	Conscious/Unconscious Competence/Incompetence
	Meta Modelling and precision with requirements
	Changing behaviors and building confidence and capability
	Active Listening techniques with NLP
	Dealing with Groups, including meetings
	Walking in the other's shoes
	Dealing with criticism

The Bottom Line

This workshop focuses on the tools of Neuro-Linguistic Programming (NLP), an important building block to the process of understanding requirements and perhaps to excellent business communication skills.

Many specific techniques will be demonstrated to show you how to facilitate communication. These include techniques with many involved parties so that all requirements will be identified and all parties are involved effectively within the communication process.