About Us

The Quality Connection, operated by Steve Bender and Theresa Morris, is an international consulting firm that conducts training programs (both publicly and in-house), workshops, consulting, and WEBinars. We specialize in quality management, (Neuro-Linguistic Programming) communication, project management, and requirements gathering skill-building. 

We believe   

of project and business success is behaviorally based. Our training is based on our own research and research conducted by both The Project Management Institute (PMI) and The Quality Assurance Institute (QAI), two leading-edge, professional associations of project managers and software quality masters. Our findings and the findings of these institutes indicate that a few things related to people's behaviors such as communication, relationship building, meeting management, team dynamics, and requirements gathering, and more, account for not a little, but a full 90 percent of project success. 

You might wish to consider for a moment that these studies point out that failures in the technical areas of project management such as network diagramming, management software,  etc. are seldom cited as what leads to project failures.  This is why we offer seminars in the Behavioral Science of Project Management, People Management, and Time Management.  

Many of our courses include a fascinating journey into the mental models and meta-programs of one’s mind – the critical thinking space of the senior project manager’s significant space of planning, aligning, negotiating, motivating, and emotional intelligence.  

Government Clients

Aberdeen Proving Ground
Bureau of the Census
Canada Ministry of Health
Canada Post Office HQ
Canada Department of Finance
Central Intelligence Agency
Department of Homeland Security
Environmental Protection Agency
Hong Kong Productivity Council
Indiana State
Internal Revenue Service
National Computer Board, Singapore
New Brunswick Department of Finance
North Dakota Department of Human Resourses
NY State Department of Tourism
NY State Gov. Office of Employee Relations
Office of Personnel Management
Texas State Comptroller's Office
Transportation Security Administration
USAFE Air Base Kaiserslautern, Germany
US Bureau of Public Debt
US Defense Logistics Agency
US Department of Agriculture HQ
US Department of Energy
US Department of Treasury
US General Services Administration
US Health Care Financing Administration HQ
US Marine Corps Finance Center
US Social Security Administration HQ
US Veteran's Administration HQ
Western Management Development Center

Industry Clients

Air India Bombay
AmeriBrom
ASQC
Bank Administration Institute
Basin Electric Power
Chase Manhattan Bank
Cincinnati Bell Info. Systems
Citibank Card Services
Citibank Diner's Club
Citicorp POS Services
Citizens and Southern Bank
Clough, Harbour and Assoc.
Columbia Broadcast System
Computer Security Institute
Continental Insurance Co
Data Management Services
Data Processing Mgt. Assoc.
Deutsche Bank
Drake University
Federal Express
Fluor Daniel
General Electric
Geovision
Ericsson Malaysia
HBO and Company
Health Quest
Hewitt Associates
Infoscience Assoc., Singapore
Intecos India
Jet Propulsion Laboratories
J. I. Case Co
Liberty Mutual Insurance Co
Marine Midland Bank
Maryland Casualty Co
Massachusetts Mutual Ins. Co
Mentor Graphics
Mitchell Mgt and Associates
Motorola Hong Kong
National Association of NLP
Nat. Life Ins. Co 
Norton Co
Pacific Bell
Proctor and Gamble
Quality Assurance Institute
Schlumberger Perf./Testing Ctr
Shell Oil Co
Singapore Airlines
Singapore Institute of Mgt.
Southern Institute of NLP, Switzerland
Spring Hill of Ashby
Sprint United
Standard Charter Bank Singapore 
The Continuum Company
Tata consultancy, India
Travtech (Traveler's Ins. Co)
U S West Communications
United Data Systems
United Jersey Banks
US Fidelity and Casualty Co
Work In America Institute

Vision

To create an environment in which quality of work is the natural expression of each person's love of excellence. 

Mission

The mission of The Quality Connection is to facilitate the development of a belief system at all levels of the organization that delivers product and service excellence beyond user expectations. 

Values

1. We do business keeping family first.
2. We practice Total Quality management principles in our organization (walk our talk).
3. We empower associates and employees, based on a value added relationship and a philosophy of no scarcity.
4. We believe that culture and belief system change are an essential element of Total Quality Management.
5. Customers are the focus of all that we do. We strive to create a healing environment to which everyone wants to belong.
6. Defects in products or services will be viewed as an error in process, or the work, not the worker.
7. When a decision involves a conflict between ethics and profits, ethics will rule. Integrity is never compromised.