Our Promise 

At The Quality Connection, we enjoy an incredibly high level of customer satisfaction. Thatís because we hire only the best people, use only the best technology, and have the highest standards in the training industry.

Because of our commitment to your success, you have my personal promise that our services will meet or exceed your expectations. I am so confident in our services and our people that I personally guarantee the level of service you will receive from The Quality Connection by promising to reimburse any cost you might have incurred as stated below should you not be 100% satisfied.

We value a positive experience from all our customers. Thus, we guarantee all of our products, programs, seminars, and WEBinars.  

Steve Bender
President and Founder 

If our products do not meet your needs or live up to your professional expectations, you may return them within five days for a full refund

If any of our programs and seminars do not meet your needs or live up to your professional expectations, notify the seminar leader by the end of the first day of the program, return all materials, and we will gladly refund the tuition portion of your registration fee

  • If the registration fee includes meals and lodging, you may also be refunded portions of unused meals and lodging, depending upon the hotel's policy.

  • All cancellations must be made in writing - either by mail, e-mail, or fax. 

  • All payments must be received prior to the start of the seminar. 

  • Credit card payments require confirmation of satisfaction during the seminar.

  • If cancelled 5 calendar days, or later, prior to the start date or for no-shows - NO REFUND 

  • If cancelled 6-30 calendar days prior to the start date - 50 % of the seminar fee will be non-refundable. 

  • If cancelled prior to 30 calendar days to the start date - A full refund will be issued. 

  • You are welcome to substitute if you cannot attend, but please notify in advance. 

Because we cannot remove registrations from our WEBinar system, WEBinar paid registrations for live events cannot normally be cancelled and are non-refundable, detailed as follows:

  • On Demand WEBinar registrations may be cancelled up until 5 days before the WEBinar date.

  • Live or combined Live/On Demand WEBinars cannot be cancelled for no-shows.

  • Substitutions are permitted for live WEBinars provided they originate from a PC with the same registration email address.

  • Refunds will not ordinarily be granted due to improperly prepared PCs.  It is your responsibility to follow the instructions and have the correct version of Flash, proper access through firewalls, and have email spam blockers removed for our emails.

  • If the WEBinar does not meet your professional expectations, or you have irresolvable audio or PC performance problems on properly conditioned PCs, after logging into the WEBinar, your registration fee for the live portion will be refunded.

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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