Main Menu Group
    • Home   ( index.html )
    • WEBinars   ( webinars_resources.htm )
        WEBinars
        • FREE CSTE / CSQA WEBinar   ( Webinar-Free-CSTE-Intro.htm )
        • CSTE Prep Course   ( cste-training.htm )
        • CSQA Prep Course   ( csqa-training.htm )
        • EMST Software Testing   ( emst-training.htm )
        • Requirements Series   ( webinar-series/Requirements-series/0-Reqts-Series.htm )
            Requirements Series
            • 1 Overview Rqts Model   ( webinar-series/Requirements-series/1-Reqts-Overview.htm )
            • 2 Identifying Needs   ( webinar-series/Requirements-series/2-Reqts-Bus-Needs.htm )
            • 3 Analyzing Constraints   ( webinar-series/Requirements-series/3-Reqts-Bus-Anal.htm )
            • 4 Resolving Inaccuracies   ( webinar-series/Requirements-series/4-Reqts-QC.htm )
        • Requirements Related   ( webinar-non-series/requirements-gathering-related/requirements-gathering-non-series.htm )
            Requirements Related
            • Digging Reqts Roots   ( webinar-non-series/requirements-gathering-related/webinar-digging-at-a-requirements-roots.htm )
            • Well-formed Rqts   ( webinar-non-series/requirements-gathering-related/webinar-effective-problem-solving.htm )
        • QA Series   ( webinar-series/qa-series/QA-all.htm )
            QA Series
            • 1. QA Fundamentals   ( webinar-series/qa-series/QA-part1.htm )
            • 2. QA Principles   ( webinar-series/qa-series/QA-part2.htm )
            • 3. QA Make it Happen 1   ( webinar-series/qa-series/QA-part3.htm )
            • 4. QA Make it Happen 2   ( webinar-series/qa-series/QA-part4.htm )
        • Tech PM Series   ( webinar-series/technical-pm-series/webinar-tproject-all.htm )
            Tech PM Series
            • 1 Definitions/Concepts   ( webinar-series/technical-pm-series/webinar-tproject1.htm )
            • 2 Project Quality   ( webinar-series/technical-pm-series/webinar-tproject2.htm )
            • 3 Project Networks   ( webinar-series/technical-pm-series/webinar-tproject3.htm )
            • 4 Project Planning   ( webinar-series/technical-pm-series/webinar-tproject4.htm )
        • Behav PM Series   ( webinar-series/behav-pm-series/webinar-bproject-all.htm )
            Behav PM Series
            • 1 Managing your Time   ( webinar-series/behav-pm-series/webinar-bproject1.htm )
            • 2 Managing Stress   ( webinar-series/behav-pm-series/webinar-bproject2.htm )
            • 3 Influencing Others   ( webinar-series/behav-pm-series/webinar-bproject3.htm )
            • 4 Working with Groups   ( webinar-series/behav-pm-series/webinar-bproject4.htm )
            • 5 Handling Project Conflicts   ( webinar-series/behav-pm-series/webinar-bproject5.htm )
        • Test Planning Series   ( webinar-series/test-plan-series/test-plans-all.htm )
            Test Planning Series
            • FREE Testing WEBinar   ( webinar-non-series/testing-related/EMST-Intro.htm )
            • 1 Test Objectives   ( webinar-series/test-plan-series/test-plans-1.htm )
            • 2 Test Design   ( webinar-series/test-plan-series/test-plans-2.htm )
            • 3 Test Execution   ( webinar-series/test-plan-series/test-plans-3.htm )
            • 4 Test Reporting   ( webinar-series/test-plan-series/test-plans-4.htm )
        • Testing Related   ( software-testing.htm )
            Testing Related
            • Managing Test Projects   ( software-testing-projects.htm )
            • Using Testing Metrics   ( software-testing-metrics.htm )
            • Skills Inventory   ( software-testing-skills.htm )
            • Continuous Testing   ( software-testing-continuous.htm )
            • Test Automation   ( software-testing-automated-tools.htm )
            • User Acceptance Testing   ( software-testing-user-acceptance.htm )
            • Addressing Challenges   ( software-testing-challenges-1.htm )
            • Communication Top 10   ( software-testing-challenges.htm )
        • Process Mgt Series   ( process-management.htm )
            Process Mgt Series
            • 1 Concepts/Definitions   ( process-management-process.htm )
            • 2 Methodology Overview   ( process-planning.htm )
            • 3 Process Definition   ( process-control.htm )
            • 4 Infrastructure   ( process-infrastructure.htm )
        • Measurement Series   ( software-measurement-all.htm )
            Measurement Series
            • 1 Importance/Approach   ( software-measurement-1.htm )
            • 2 Concepts/Principles   ( software-measurement-2.htm )
            • 3 Readiness/Prerequisites   ( software-measurement-3.htm )
            • 4 Five Step Process   ( software-measurement-4.htm )
            • 5 Decisions/Deployment   ( software-measurement-5.htm )
        • Conflict Mgt Series   ( webinar-series/Conflict-series/0-conflict-management.htm )
            Conflict Mgt Series
            • FREE Conflict WEBinar   ( webinar-non-series/conflict-related/Free-Conflict-WEBinar.htm )
            • 1 Conflict Flowchart   ( webinar-series/Conflict-series/1-conflict-flowchart.htm )
            • 2 Conflict Assessment   ( webinar-series/Conflict-series/2-conflict-subcategories.htm )
            • 3 RID Model   ( webinar-series/Conflict-series/3-conflict-deflect.htm )
            • 4 Quick Techniques   ( webinar-series/Conflict-series/4-conflict-quick-techniques.htm )
        • Conflict Related   ( webinar-non-series/conflict-related/conflict-webinars-non-series.htm )
            Conflict Related
            • Speak Up/Confront   ( webinar-non-series/conflict-related/webinar-confront-project-problems.htm )
            • Conflicting Projects   ( webinar-non-series/conflict-related/webinar-dealing-with-project-conflicts.htm )
            • Ego and Heart   ( webinar-non-series/conflict-related/webinar-ego-heart.htm )
            • Having an Argument   ( webinar-non-series/conflict-related/webinar-how-to-argue.htm )
        • Innovation/Risk Related   ( webinar-non-series/innovation-risk-related/innovation-risk-webinars-non-series.htm )
            Innovation/Risk Related
            • Innovation AM Session   ( webinar-non-series/innovation-risk-related/events-innovation-workshop_morning.htm )
            • Innovation Full Day   ( webinar-non-series/innovation-risk-related/webinar-innovation-workshop-both.htm )
            • Scenario Planning   ( webinar-non-series/innovation-risk-related/webinar-surviving-with-scenario_planning.htm )
            • Creativity Part 1   ( webinar-non-series/innovation-risk-related/webinar-creativity-concepts.htm )
            • Creativity Part 2   ( webinar-non-series/innovation-risk-related/webinar-events-creativity-tools.htm )
        • Persuasion Related   ( webinar-non-series/persuading-influencing-others-related/persuading-influencing-non-series.htm )
            Persuasion Related
            • Convince a Skeptic   ( webinar-non-series/persuading-influencing-others-related/webinar-how-to-convince-a-skeptic.htm )
            • Words Change Minds   ( webinar-non-series/persuading-influencing-others-related/webinar-words-that-change-minds.htm )
            • Assembling the Team   ( webinar-non-series/persuading-influencing-others-related/webinar-the-right-team.htm )
            • Encouraging Sponsors   ( webinar-non-series/persuading-influencing-others-related/webinar-enhancing-sponsor-support.htm )
        • Work Estimating   ( webinar-non-series/webinar-estimating-that-works.htm )
        • Delegate Well   ( webinar-non-series/webinar-effective-delegation.htm )
    • WEBinar Guide   ( guide-webinar.htm )
        WEBinar Guide
        • Live WEBinar Preparation   ( test_sysreq_live.htm )
        • Test WEBinar   ( test_webinar.htm )
        • On Demand Preparation   ( test_sysreq_ondemand.htm )
        • Webinar FAQ   ( WEBinars.htm )
    • Courses   ( courses/courses.htm )
        Courses
        • Unclear Communication   ( courses/unclear-communication/unclear-communication.htm )
            Unclear Communication
            • Managing Projects Well   ( courses/unclear-communication/managing-projects-well.htm )
                Managing Projects Well
                • WEBinar: Mgt Proj Intro   ( courses/unclear-communication/managing-projects-well/events_mpwintro.htm )
                • Detailed Learning Goals   ( courses/unclear-communication/managing-projects-well/subdetail_mpw_learninggoals.htm )
                • 5 Day Format (public)   ( courses/unclear-communication/managing-projects-well/subdetail_mpw_5dayformat.htm )
                • 4 Day Format (private)   ( courses/unclear-communication/managing-projects-well/subdetail_mpw_4dayformat.htm )
                • Online brochure   ( courses/unclear-communication/managing-projects-well/mpw_brochure.htm )
                • MPW Wkbk   ( products/workbook_managing_projects_well.htm )
                • MPW Book   ( products/managing-projects-well-the-book.htm )
                • MPW CD   ( products/cd_managing_projects_well.htm )
                • Stress CD   ( products/cd_stress_prevention.htm )
            • Get Your Point Across   ( courses/unclear-communication/get-your-point-across.htm )
            • Strategic Partnering   ( courses/unclear-communication/strategic-partnering.htm )
            • Cost of Quality   ( courses/unclear-communication/cost-of-quality.htm )
        • Undefined Objectives   ( courses/undefined-objectives/undefined-objectives-problems.htm )
            Undefined Objectives
            • Requirements Gathering   ( courses/undefined-objectives/requirements-gathering.htm )
                Requirements Gathering
                • Detailed Learning Goals   ( courses/undefined-objectives/requirements-gathering/subdetail_reqts_learninggoals.htm )
                • 4 Day Format   ( courses/undefined-objectives/requirements-gathering/subdetail_reqts_4dayformat.htm )
                • Reqts Wkbk   ( products/workbook_requirements_gathering.htm )
                • Reqts CD   ( products/cd_requirements_gathering.htm )
            • Scenario Planning   ( courses/undefined-objectives/scenario-and-strategic-thinking.htm )
            • Critical Thinking   ( courses/undefined-objectives/critical-thinking.htm )
            • Mission/Vision Planning   ( courses/undefined-objectives/mission-and-vision-planning.htm )
            • Measures/Process/Stds   ( courses/undefined-objectives/measures-processes-standards.htm )
        • Poor Cooperation   ( courses/poor-cooperation/poor-cooperation.htm )
            Poor Cooperation
            • Negotiations   ( courses/poor-cooperation/negotiations.htm )
            • Conflict Resolution   ( courses/poor-cooperation/conflict-resolution.htm )
            • Words that Change Minds   ( courses/poor-cooperation/words-that-change-minds.htm )
                Words that Change Minds
                • Take The Macho Test   ( courses/poor-cooperation/words-that-change-minds/the-macho-test.htm )
            • Master Facilitation   ( courses/poor-cooperation/facilitation.htm )
        • Manage Quality   ( courses/manage-quality/manage-quality.htm )
            Manage Quality
            • Quality Bootcamp   ( courses/manage-quality/software-quality.htm )
            • Quality Way of Life   ( courses/manage-quality/quality-is-a-way-of-life.htm )
            • Bldg a World Class Org   ( courses/manage-quality/building worldclass organization.htm )
    • Products   ( products/products.htm )
    • About Us   ( about-us/our-story.htm )
        About Us
        • Steve's biography   ( about-us/steve bender.htm )
        • Theresa's biography   ( about-us/theresa_bio.htm )
        • Testimonials   ( about-us/testimonials.htm )
        • Repeat Customers   ( about-us/clients3.htm )
        • Process Work   ( about-us/clients2.htm )
        • Resources   ( resources/nlp-resources.htm )
        • Aviation   ( Aviation/index.htm )
        • USA Schedule   ( schedule-usa.htm )
        • International Schedule   ( schedule-intl.htm )
        • Schedule Legend   ( schedule-legend.htm )
    • Contact Us   ( contact.htm )
    • Search   ( search.htm )