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Requirements Gathering


Course overview: For a 5-minute movie summarizing the course on which this WEBinar is based, Managing Projects Well, click here.

Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Effective Problem Solving: Creating a Requirement That Makes Sense

Your customers know exactly what they want and are able to communicate their needs to you all the time, right? (Maybe in an alternate universe!)  

The Focus. If you have ever had to deal with changing and shifting requirements, chances are your customers or users didn't fully communicate their needs as accurately as they could have. Who suffers? Mostly you and your project suffer. Maybe even your reputation suffers a little as customers usually don't take responsibility for their own inability to communicate their needs. And what if what the customer wants isn't ecological or effective? Is there any help for these customers?  For ourselves? 

What you'll be able to do: With the tools introduced in this WEBinar (and practice), you will be able to:

  1. Distinguish between  well-formed and ill-formed outcomes or requirements
  2. Help the customer define what it is he or she really needs, not wants
  3. Use a dual frame question format to derive a map of true needs 
  4. Enrich and clarify your perception of the "problem space" 
  5. Create and define a "solution space" that is broad enough to address all the relevant aspects of the "problem space" 

This WEBinar will enable you to think about the "problem"  in a whole new light.  

"When solving problems, dig at the roots instead of just hacking at the leaves."  ~Anthony J. D'Angelo, The College Blue Book

Conducted: Wed., August  2nd, 2006

"On Demand" recording $19.95

More Detail

This program is an excerpt from an evening program during our 5-day Managing Projects Well public seminar, as well as our program, Words That Change Minds.  

Note: for more detail on the key learning objectives of the full course go to Managing Projects Well.

About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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