The Quality Connection
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Building a world class organization

Leadership: Achieving World-Class Status

This 1-2 day program shows quality managers, executives, and change agents how to identify, then build, a world class organization. Designed to work in concert with in-depth quality training and Baldrige Criteria training. You'll do exercisesPicture of feedback. demonstrating world-class thinking and activities. You'll explore examples of organizations achieving world-class status in product and legendary service quality. And grasp where you are, where you are going, and how to get there. 

What you'll be able to do: 

  • Focus to move toward world-class quality
  • Define missions and visions to establish where you are going
  • Apply the fundamentals of benchmarking, and what Baldrige examiners are looking for
  • Plan for deployment rather than only approaching via  strategic and tactical planning
  • Change knowledge and belief systems, as required 
  • Using paradigm shifts to achieve greatness 
  • Remove obstacles to making these shifts
  • Use breakthrough thinking and unusual creative departures 

The Bottom Line

The ideal participant to this course will have an in-depth knowledge of quality practices and principles, as well as Baldrige criteria, or will learn these principles shortly after course completion. The outcome is belief systems change related to what it takes to become world-class.

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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