The Quality Connection
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Facilitation and Master Facilitation 

aka "Herding Cats"

Program Description and Detail

The skill-building content for facilitation consists of core content which we believe to be mandatory, and additional content to be selected by yourself based on your needs. Course length can be increased to accommodate large amounts of additional content.

Facilitation can be conducted to train professional facilitators, or to help self-directed teams facilitate themselves. Course includes follow-up evaluation of process-oriented facilitation skills. This includes our staff acting as a silent facilitator observing a real team meeting conducted some time after the training.

Facilitating: a Leadership Style, Core Objectives

  • Ability to recognize different dysfunctional behaviors and balance them to improve team dynamics
  • Knowledge of value of team vs. individual contributions
  • Recognition of process dynamics within a team rather than content alone, including percentage of contribution, other's reactions to contributions, and ability to keep content on track
  • Ability to periodically watch the team process in addition to content
  • Improvement in active listening skills, including awareness and changed behavior in areas of blocks to listening
  • Understanding importance of meeting agendas and their architecture and dynamic modification, including structured and unstructured time
  • Ability to recognize and use problem solving techniques
  • If specified, building a permanent team with the team members present

Facilitating: A Leadership Style

  • How well do you get your point across in the face of conflict? How effective are you in bringing out the best in people?
  • How prepared are you for the new leadership skills that will be required in this coming decade?
  • Would you like to impart ownership of your quality skills to others?
  • Did you ever wish that others could have as clear an understanding of your experience as you do?

This 3-day seminar/workshop is a basic application of the skills needed to manage quality in an influential way. It will benefit you immediately by sharpening your current leadership skills and teaching you new ways to be more constructive.

What You'll Learn: 

  1. The 7 key principles of negotiation
  2. Develop skills needed to facilitate groups, through translation, moderation, motivation, and individual enabling and empowerment
  3. Hold meetings which others say are models of constructiveness
  4. Recognize potential misunderstandings before they reach the conflict point
  5. Deal positively with conflict when it occurs and be a major force in conflict resolution
  6. Understand people's internal representational systems and decision strategies to promote ownership of your ideas
  7. Learn how to identify and understand critical non-verbal feedback (especially from sources you may not have considered)
  8. See yourself with new confidence by using the 4 proven methods of developing rapport with others
  9. Speak the way others can hear and understand
  10. Build highly competent teams
  11. Solve tough problems using a dramatic 8-step technique
  12. Make what people expect crystal clear
  13. Become a more convincing leader

Core Content  

Importance of Rapport, the value of teams compared with individuals alone, and the nature of relationship vs. task

  • Relationship vs. task exercises
  • Self-identified examples of team process
  • Multiple models of the world

Basic NLP dynamics related to communication science

  • Introduction to Representational Systems
  • Introduction to Sorting Styles
  • Introduction and practice in Logical Levels, including organizational mission; personal identity, belief, capability, behavior, and environment; associated conflicts, demonstration and practice; and practice in matching. 

Non-verbal feedback mechanism concepts

Recognition, and dealing with dysfunctional behaviors, minor and permanent

  • Behavior types
  • Single solution Fear method
  • Multiple solution stereotype method
  • Percent of response time exercise

Comprehensive team dynamics training

  • Desert Survival or Winter Survival Exercise
  • Video taped
  • Feedback on results
  • Awareness training on behaviors and process, including problem recognition

Active listening skills, one on one

  • Minimal cue recognition
  • Pauses
  • Speaking top down, in other's language
  • "Phantom" head nod, when actually lost
  • Freedom to question
  • Freedom to corroborate and confirm comprehension

12 listening blocks

  • Writing vs listening
  • Worry about the lingering thought
  • Worry about making one's point
  • Desire to get out the objection
  • Practice coupled with active listening techniques

NLP based confidence building techniques

Individual diagnostic and thorough technique time can be spent to overcome severe blocks to good communication. This can be done, solely at the option of the individual, and with sponsorship of the company.

Group techniques

  • Capability and Confidence - installation and method
  • Excellence technique, and replication of excellence
  • Public speaking behavior generation
  • Meetings: Brainstorming: best meetings, worst meetings; Design, distribution, follow up of agenda; Meeting logistics, participants, materials, preparation

Negotiation concepts

  • 8 Step problem solving technique
  • Disney model: Dreamer, Realist, Critic
  • 8-step model: including problem recognition: Example of problem recognition; Directed practice in Brainstorming; Directed practice in Nominal Grouping Techniques
  • Team Building with the same team involved in practice exercises. 

The Bottom Line

The success of any interaction is the response it elicits. This workshop provides a new model for group interaction. The outcome is to assist you to be more effective by bringing out the best in other people. The specific tools utilized include Neuro-Linguistic Programming (NLP) skills, the most important and authoritative Behavioral Science dynamic since the 70's.

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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