Conflict Resolution for Leaders 

Is your team having difficulty being civil to one another? Are your people behaving like terrible three-year olds? Do you observe the following behaviors on your team?

Interrupting
Disrespect
Interrogations posing as questioning
Aggressive behavior
Personal attacks
Power struggles
Excessive competiveness

This course covers the following topics:

1. Rating your team's ability to handle unproductive conflict. 
2. Evaluating your facilitator's or your own ability to resolve conflict. 
3. Looking from a bird's eye view at the behavioral dynamics of conflict including choice points, response points, and consequences in a simplified flowchart form. 
4. Identifying beliefs, language, and behaviors which escalate conflict.
5. Assessing, matching, and resolving conflict the correct operational level. 
6. Practicing "sleight of mouth" phraseology to defuse conflict. 
7. Creating a model to learn from conflict in your organization.

The Bottom Line

This course is for leaders willing and able to re-direct their personal will toward an intent to learn from conflict. Graduates will do so by "walking the talk" and responding, not simply reacting, responsibly to unproductive conflict. Graduates of this course will exhibit competent language skills to de-escalate conflict. Many specific techniques will be demonstrated to show how to facilitate resolution. The tools of Neuro-Linguistic Programming (NLP) are important to the process of understanding conflict and building excellent communication skills.

For both a Fortune 100 telecom and a major Federal Services organization, Steve successfully built effective teams among previously ineffective groups by utilizing NLP-based facilitation techniques.