Get Your Point Across
Industry statistics reveal that the highest percentage
of errors can be attributed to poor requirements; more than any other category. The
solution is clear. Accurately-defined requirements up front save you from
costly rework later. Whether you are an information system user or developer,
getting your point across clearly will save you time and money.
What you'll be able to do:
- Use time-proven tools to define the requirements of each job
- Elicit unspoken needs and goals
- Develop confidence through the four proven methods of developing rapport with others
- Convey information to others, including how to frame critical questions to promote "ownership"
- Reduce interpersonal conflict by the six steps to managing effective communication
- Promote and use feedback effectively as a training technique
- Identify and reduce ambiguity
- Master 7 Key active listening skills focused on information gathering
- Identify and understand critical non-verbal feedback (especially from sources you may not have considered)
This two-three day workshop is designed specifically with one central
focus -- enhancing your communication skills and thereby making you more
efficient and more valuable to your organization. The technique is simple;
complete every job on time and exactly to clearly defined requirements.
The skill-building content for Facilitation consists of core content
which we believe to be mandatory, and additional content to be selected
by yourself based on your needs. Course length can be increased to accommodate
large amounts of additional content.
Facilitation can be conducted to train professional facilitators, or
to help self-directed teams facilitate themselves.
Course includes follow-up evaluation of process-oriented facilitation
skills. This includes our staff acting as a silent facilitator observing
a real team meeting conducted some time after the training.
Participants will significantly improve their abilities in the
- Understanding, and being understood
- Selling, and getting their point across
- Writing clearly
- Matching other's points of view more closely
- Why is good communication, such as NLP, necessary?
- Presuppositions of NLP
- Managing effective communication
- Building Rapport - verbally, physically, logically
- Eye accessing patterns which map out internal patterns
- Representational systems/predicates in language
- Translating from one system to another
- Matching and mismatching others
- Pacing and Leading to your point of view
- Speaking in the other's language
- Metaphors (stories)
- Sorting styles (how people categorize information)
- Logical levels (sequence of understanding)
- Filter Categories
- Ideal/real/expected self-concepts
- Conscious/Unconscious Competence/Incompetence
- Meta Modelling and precision with requirements
- Changing behaviors and building confidence and capability
- Active Listening techniques with NLP
- Dealing with Groups, including meetings
- Walking in the other's shoes
- Dealing with criticism
The Bottom Line
This workshop focuses on the tools of Neuro-Linguistic Programming (NLP), an important building block to the process of understanding
requirements and perhaps to excellent business communication
Many specific techniques will be demonstrated to show you how to facilitate
communication. These include techniques with many involved parties so
that all requirements will be identified and all parties are involved
effectively within the communication process.