The Quality Connection
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Get Your Point Across

Industry statistics reveal that the highest percentage of errors can be attributed to poor requirements; more than any other category. The solution is clear. Accurately-defined requirements up front save you from costly rework later. Whether you are an information system user or developer, getting your point across clearly will save you time and money. 

What you'll be able to do:

  • Use time-proven tools to define the requirements of each job
  • Elicit unspoken needs and goals
  • Develop confidence through the four proven methods of developing rapport with others
  • Convey information to others, including how to frame critical questions to promote "ownership"
  • Reduce interpersonal conflict by the six steps to managing effective communication
  • Promote and use feedback effectively as a training technique
  • Identify and reduce ambiguity
  • Master 7 Key active listening skills focused on information gathering
  • Identify and understand critical non-verbal feedback (especially from sources you may not have considered)

This two-three day workshop is designed specifically with one central focus -- enhancing your communication skills and thereby making you more efficient and more valuable to your organization. The technique is simple; complete every job on time and exactly to clearly defined requirements.

The skill-building content for Facilitation consists of core content which we believe to be mandatory, and additional content to be selected by yourself based on your needs. Course length can be increased to accommodate large amounts of additional content.

Facilitation can be conducted to train professional facilitators, or to help self-directed teams facilitate themselves.

Course includes follow-up evaluation of process-oriented facilitation skills. This includes our staff acting as a silent facilitator observing a real team meeting conducted some time after the training.

Participants will significantly improve their abilities in the following areas:

  • Understanding, and being understood
  • Selling, and getting their point across
  • Teaching
  • Writing clearly
  • Leadership
  • Matching other's points of view more closely
  • Quality

Core Content

  • Why is good communication, such as NLP, necessary?
  • Presuppositions of NLP
  • Managing effective communication
  • Building Rapport - verbally, physically, logically
  • Eye accessing patterns which map out internal patterns
  • Representational systems/predicates in language
  • Translating from one system to another
  • Matching and mismatching others
  • Pacing and Leading to your point of view
  • Speaking in the other's language
  • Strategies
  • Metaphors (stories)
  • Sorting styles (how people categorize information)
  • Logical levels (sequence of understanding)
  • Filter Categories
  • Ideal/real/expected self-concepts
  • Conscious/Unconscious Competence/Incompetence
  • Meta Modelling and precision with requirements
  • Changing behaviors and building confidence and capability
  • Active Listening techniques with NLP
  • Dealing with Groups, including meetings
  • Walking in the other's shoes
  • Dealing with criticism

The Bottom Line

This workshop focuses on the tools of Neuro-Linguistic Programming (NLP), an important building block to the process of understanding requirements and perhaps to excellent business communication skills.

Many specific techniques will be demonstrated to show you how to facilitate communication. These include techniques with many involved parties so that all requirements will be identified and all parties are involved effectively within the communication process.

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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