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Requirements Gathering


Course overview: For a 5-minute movie summarizing the course on which this WEBinar is based, Managing Projects Well, click here.

Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


"digging at a requirement's roots" ~ The Metamodel Inquiry Technique  

In our last WEBinar we introduced the dual tool of framing a requirement in a "problem" and "solution" frame, this time, we're going to demonstrate a technique called the MetaModel. 

The Focus. The MetaModel is a mentation technique. Mentation means the process of thinking (especially thinking carefully). And this WEBinar will turn you into a speech investigator. 

This technique will enable you to recognize and eliminate vagueness and ambiguity in your customer's requirements, in fact, in their speech, from the "get-go" instead of finding out what they really meant when the project is nearly complete. The vagueness and ambiguity in requirements may cause confusion, misunderstanding, and cause us to waste a great deal of time.

"Everything is vague to a degree you do not realize till you have tried to make it precise."  ~Bertrand Russell, The Philosophy of Logical Atomism

WEBinar Format. After a brief orientation and demonstration, we will cover the 10 "metamodel violations" of generalization, deletion, and distortion.  Your customers will use these "exceptions" as they tell you their requirements.  By hearing these speech irregularities, you can use special questions to help your customers understand their true needs: perhaps better than they originally knew themselves.

If you have ever had to deal with scope creep, building something that it turned out wasn't needed, required, or asked for, or failing to build a thing that was asked for (if only you'd understood!) this WEBinar is for you. 

What you'll be able to do: With the tools introduced in this WEBinar (and practice), you will be able to:

  1. Recognize cues in your customer's speech that indicate even they "don't know what they're talking about" (So, how could you?)
  2. Learn the appropriate question or response - or, in fact, learn an inquiry system - to "challenge," probe, and recover deleted or distorted information 
  3. Understand how this is all part of the human condition and yet controllable by you - the requirements gatherer. This is "damage control" that everybody ought to be doing, now! 

Conducted Wed., September  6th, 2006

"On Demand" recording $19.95

More Detail

This program is an excerpt from an evening program during our 5-day Managing Projects Well public seminar, as well as our program, Words That Change Minds.  

Note: for more detail on the key learning objectives of the full course go to Managing Projects Well.

About the speaker: 

 Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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