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Software Quality Boot Camp



Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Communication Tools to Address the Top Ten Testing Challenges

If these are challenges, how can they be fixed?

William Perry and Randy Rice did a study of the top 10 software testing challenges and how to address them. This is in a book, which can be acquired from the Quality Assurance Institute. These are major challenges and many of them can be addressed with specialized interaction and communication tools. 

What has research shown are the top 10 testing challenges? How have others experienced these challenges? What have your colleagues done to address these issues? And most importantly, how can these issues be addressed?

"For a list of all the ways technology has failed to improve the quality of life, please press three."  Alice Kahn

As we discuss them, we will get participant feedback on examples and solutions, as we propose some of our own. 

The Focus 

You will be able to determine whether or not it is a challenge for your software testing organization, and if so, begin to change paradigms to achieve solutions

This material is solution-oriented, and is based on the situations and problems posed in Section 5 of QAI's Test Planning course.

Abstract: The ten top testing challenges are first discussed.  Then, for those challenges typically made worse by communications failure, alternative dialogue methods are shared.  These include techniques from NLP (Neuro-Lingusitic Programming), Language and Behavior, Perceptual position, and a variety of behavior, conversation, and listening techniques. 

Please note, if you register for the "live" event or "Both": Shortly after your payment is confirmed, you will receive an email with an embedded link, to complete the registration process.  Please click on that link and fill out the left side of the form promptly to finish registration.  You will then get a second email with your unique link (second bullet, "Other users") which you will use to join the meeting.

Conducted June 6,  2007 

"On Demand" recording $19.95


About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->


Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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