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Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Process management series 

Parts 1 through 4

This four-part series describes not only process  concepts, but also a complete process methodology and management infrastructure, including deployment in the IT industry and other industries.

Part 1: Concepts and Definitions: shows the importance of having stabilized processes that can be replicated, and important concepts and definitions.

Reducing the probability of poor quality is Quality Management.  Reducing the probability of being late is Process Management.  This part correlates IT challenges and Management by Process, including managing risk.  Numerous concepts and definitions are covered, including the meaning of Policy, Standards, and Procedures.  

Part 2: Methodology Overview and Planning: shows a Process Management Methodology, both in overview form and detail of the first phase, process planning.

Roles and responsibilities of the Process Management Team and Standards committee are discussed, including major activities.  A 4-step method for the first phase, process planning, is described, including team formation, inventorying, defining, and mapping processes, and prioritizing those that need improvement.

Part 3: Process Definition, Control, Deployment, and Updating:
describes the remaining 2 phases of the 3 phase process methodology.

In the Definition and Control phase, you will learn a 5 step sequence of activities, including initiating process development, developing processes, designing process control, building process control, and gaining management approval.  In the Process Deployment and Updating phase, you will learn a 2 step process for deploying, packaging, executing, and updating processes.

Part 4: Process Infrastructure:  describes how to manage and deploy the process methodology.

This discussion includes building a process management infrastructure, using professional processes as a guide, and short-term process strategy for implementation.

Are you confused about the "synonyms" of policy, standards, and procedures? Are you puzzled about which procedures to modify and which standards to keep unchanged?  Is your standards program universally disrespected?  Tired of processes that are not followed or not practical? Mystified about how to methodically build and maintain processes?

Find out what it takes to brush these problems aside, not simply with quick fixes and corrections, but also with the thoroughness that only comes with a great process connected to world-class concepts.

"Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards--and living up to them--is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it." 

Seth Godin

Be sure your PC, browser cache, spam blocker, and server firewall are pre-conditioned.  No refunds or exchanges for un-conditioned PCs or servers.  On Demand link is available for 7-14 days after order only and includes downloadable audio and Powerpoints.  Click on WEBinar preparation now.  See our Customer Satisfaction and Return Policy for terms.  Address other questions via our "Frequently Asked Questions" and our WEBinars and Resources as needed.

Recertification credits: 1.25 PDU (PMI)

Wed. September 2,  2009
Wed. October 7,  2009
Wed. November 4,  2009
Wed. December 2,  2009

To order some segments as you choose

   $24.95 each

   1. Concepts and Definitions                     To order, click here.
   2. Overview and Planning                          To order, click here.
   3. Definition and Control                            To order, click here.
   4. Infrastructure                                            To order, click here.

Order all 4 below for $84.95, a $14.85 discount1

Parts 1 thru 4, Process $84.95

License agreement: With the purchase of this WEBinar series or parts,  one person is entitled to view this WEBinar. If you'd like to show this WEBinar to (an) additional person(s), each person must purchase his or her own individual copy of this WEBinar. For large multiple orders, please call us direct.  

About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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