The Quality Connection
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Software Quality Boot Camp


Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Process Series

Process Part 1: Concepts and Definitions

As one moves from ad hoc management of projects steeped in blame and politics to better methods, organizations have slowly shifted blame from people to stabilized, but defective processes.  This is a major step.  

When everyone develops products using their own unique method, then excellence lies in the hands of a selected few, with others to blame, and no way to improve, other than to weed out the "genetically defective."  Improvements to a process take hold only for those few utilizing the same methods.

By consolidating best practices into organized, stable processes, then defects in development are seen as caused by process defects rather than people defects.  Because standardized methods are used, often simple changes to the methods can result in sweeping, organization-wide continuous (or even breakthrough) improvements.  This is a much better return on quality improvement dollars.

But how does one do this?  Clearly the "engine" that targets, analyzes, builds, and deploys processes is a process in and of itself.  This 4 part program shows a methodology that can be used to build this engine and improve how you do business.

This four-part series describes not only process  concepts, but also a complete process methodology and management infrastructure, including deployment in the IT industry and other industries. 

This WEBinar shows the importance of having stabilized processes that can be replicated, and important concepts and definitions.

Reducing the probability of poor quality is Quality Management. Reducing the probability of being late is Process Management. This WEBinar correlates IT challenges and Management by Process, including managing risk. Numerous concepts and definitions are covered, including the meaning of Policy, Standards, and Procedures.

"Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards--and living up to them--is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it." 

Seth Godin 

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Recertification credits: 1.25 PDU (PMI), No CPE recertification credits for QAI except for live WEBinars.

Live registration closed. Conducted Wed. September 2,  2009.   

Want all 4 WEBinars in the series for $84.95, a $14.85 discount? Click Here. You can also get individual past WEBinars in the series on that page.

To register for the September WEBinar only:

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(All WEBinars now 1 hour and 15 minutes in length)

"On Demand" recording $24.95


About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->


Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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