The Quality Connection
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Words that Change Minds
 

Course overview: For a 5-minute movie summarizing the course on which this WEBinar is based, Managing Projects Well, click here

.

Other WEBinars

Programs

Managing Projects Well


Requirements Gathering


Scenario and Strategic Thinking


Winning Negotiations


Boot Camp for Software Quality



Words that Change Minds


Cost of Quality


Mission and Vision Planning


Strategic Partnering


Quality as a Way of Life


Master Facilitation


Getting Your Point Across


Building a World Class Organization

 

Affiliates:

Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People

 

Have you ever had to deal with an individual who is difficult to persuade or hard to convince? This WEBinar will cover the underlying principles of skepticism, two key paradigms when dealing with skeptics, and three vitally important critical tests to run on your message BEFORE you give it.

"A just thinker will allow full swing to his skepticism. I dip my pen in the blackest ink, because I am not afraid of falling into my inkpot."  –  Ralph Waldo Emerson

What you'll be able to do: With the tools introduced in this WEBinar (and practice), you will be able to:

  1. Use to your advantage the knowledge of how most skeptics prefer to gather information
  2. Prepare your message using a sure-fire carefully crafted 4-step process
  3. Sell skeptics on your team
  4. Make your points convincingly to managers (of other departments and figureheads in other companies)
  5. Motivate, reward, and critique your people effectively

Conducted: Wed., July 5, 2006

"On Demand" recording $19.95
USD

More Detail

This program is an excerpt from an evening program during our  program, Words That Change Minds.  

Note: for more detail on the key learning objectives of the full course go to Managing Projects Well.

About the speaker: 

Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

 

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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