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Conflict Resolution for Leaders


Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Conflict Resolution

Critical Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


"A just thinker will allow full swing to his skepticism. I dip my pen in the blackest ink, because I am not afraid of falling into my inkpot."  – Ralph Waldo Emerson

Behavioral Sciences  WEBinarRegister Now

How to Convince a Skeptic

Abstract: This WEBinar will cover the underlying principles of skepticism, two key paradigms when dealing with skeptics, and three vitally important critical tests to run on your message BEFORE you give it.

Have you ever had to deal with an individual who is difficult to persuade or hard to convince?

Can Your Enthusiasm Actually Create Skepticism in Others?

Have you noticed that the more enthusiastic you are about an idea, the more skeptical some people become? It's as if you are pushing their "Skeptical Buttons."

Maybe you've experienced this yourself when someone tried to "foist" their idea on you…

The problem stems from the way people communicate their enthusiasm. When someone is very excited about an idea, they often speak as if they are deciding your opinion for you. They might say something like "You'll love this!" But unless that person has impeccable credibility with you, it's easy to feel a little resentment at being told what to think.

Have you noticed how closed-minded so many people are these days? And most of us only succeed when we can convince others of the merit of our ideas. Have you ever had a great idea shot down by a skeptic? Why do you have to spend so much mental energy dealing with negative people? Isn't it frustrating that it's so hard to get a "fair hearing"?

What if you could identify and resolve doubts, reservations, hesitations and objections and get people to really listen?

What you'll be able to do: With the tools introduced in this program (and practice), you will be able to:

  1. Use to your advantage the knowledge of how most skeptics prefer to gather information 
  2. Prepare your message using a sure-fire carefully crafted 4-step process 
  3. Sell skeptics on your team 
  4. Make your points convincingly to managers (of other departments and figureheads in other companies)
  5. Motivate, reward, and critique your people effectively

You can decide for yourself whether this program will help you to pry open mental space in even the most closed of minds. Skeptical? Come to the meeting; you be the judge!

Conducted Wed. September 5, 2012

Register Now 

Please insure all payment and registration name, phone, and email addresses are those of the attendee,  even if the cardholder is different. Why?

All WEBinars now 1 hour and 15 minutes in length.

On Demand DVD now available when ordered along with recording below.  To add this to your order, click here first or learn more.

"On Demand" recording $24.95

More Detail

This program is an excerpt from an evening program during our  program, Words That Change Minds.  

Note: for more detail on the key learning objectives of the full course go to Managing Projects Well.

Know someone who is really skeptical? Have them take the macho test.


About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

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Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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