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Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Conflict Resolution

Critical Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Things do not happen. Things are made to happen.
John F. Kennedy

Breakthrough Conversations Register Now

Words That Change Minds

Abstract: This WEBinar shows new methods (NLP Metaprograms) to recognize how others think and speak, and how to speak the same language thereby mastering the language of influence.

Getting Results with People via Verbal Behavioral Analysis

Learn the question to ask, how to detect the patterns in ordinary conversations, what each person needs to get interested or excited about something and conversely, what would turn them off...

  • How do you ask simple questions to reveal others' motivation triggers? 

  • How do you use these triggers to respond using irresistible words and phrases? 

  • How do you understand how to handle those "difficult" people at work and home? 

  • How do you cultivate high performance teams by recognizing each individual's strengths and weaknesses? 

  • How can you make anyone take action, even those who tend to wait and see?  

Every day project managers make decisions in hopes of increasing people’s performance.

It seems as if what motivates people is one of the least understood areas of management. Yes, there are many theories; yet, there seems to be no “hard science” to “put to work”…until now.

The Focus

This interactive workshop will introduce you to a linguistic tool, called The Language and Behavior Profile, to detect in people’s language their “motivation “triggers” and then, how to speak back to them in the best possible way by using these elicited triggers.

Try it out and decide for yourself how truly useful this tool can be. If you’ve ever been perplexed by people’s lack of motivation, this WEBinar is for you.

Conducted Wed. February 1, 2012

Register Now 

All WEBinars now 1 hour and 15 minutes in length.

On Demand DVD now available when ordered along with recording below.  To add this to your order, click here first or learn more.

"On Demand" recording $24.95


Know someone who is really skeptical? Have them take the macho test.

Content of this WEBinar and the course are used with permission of, conducted as a certified trainer of LAB Profile®

About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

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Recertification credits: 1.25 PDU (PMI).  No CPE recertification credits for QAI except for live WEBinars.


Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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