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Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Our partner: QAI Global InstutteA project is complete when it starts working for you, rather than you working for it. -Scott Allen

Behavioral Register Now Project
Management WEBinar Series

Parts 1-5

Abstract: This WEBinar series describes the behavioral aspects of project management, including managing time and productivity, managing change and handling stress, mastering influence, working with groups, and managing project conflicts and team motivation.

This year, our focus will be first on Technical Project Management, then on Behavioral Project Management, based on the course and the book, Managing Projects Well written by the speaker.  This unique approach focuses on the real world of projects, not theory.  

"In theory, there is no difference between theory and practice.  In practice, there is" - Yogi Berra

Part 1: Managing your time: shows a new model of handling your time, how it is wasted, and how to improve your personal productivity.

This includes:

  • Identifying time mgt strengths and needs
  • Logging your time and handling it differently
  • Importance vs. urgency
  • Time wasters and changing bad habits
  • Structuring your day and juggling projects
  • Mega tasks and mini projects

Part 2: Handling Change, Stress, and others: demonstrates how projects cause change with our customers, and illustrates 2 causes of project stress, 2 preventions, and 2 corrections, including anti-stress leadership models.

This includes:

  • All projects introduce change, dealing with it
  • Lessening change impact
  • Measuring results at the right times
  • Influencing rather than controlling

  • Knowing you did your best

  • Ideal leadership through mentoring techniques

  • Quick way of correcting stress

  • Thorough way of stress correction

Part 3: Influencing Others: shows how to work one-on-one, properly influencing team members, other managers, and project schedules, budgets, and scope.

This includes:

  • Building rapport
  • Filter categories
  • Significant others
  • Managerial communication styles
  • Perceptual positions
  • Walking in other's shoes

Part 4: Working with Groups: reveals effective group interactions, found in small groups, general meetings, project status meetings, facilitated discussions, and problem solving work groups.

This includes:

  • Metaphors
  • Team dynamics
  • Effective meetings
  • Handling dysfunctional behaviors
  • 8-step problem solving process

Part 5: Handling Project Conflicts and Motivation: Describes handling challenges in group situations, handling criticism, using empowering language, solving conflicts among team members, and motivating them.

This includes:

  • Get curious, not furious
  • The power of and, when, and yet
  • 4-step conflict resolution method
  • The Herzberg work effectiveness motivation model
Signs of a need for improved awareness by your leadership

Customer Complaints

  • Customers are squawking and screaming at project surprises.
  • Customers complain "it's the wrong product." 

Poor Project Planning, leaders: 

  • Carry out projects ad hoc instead of according to an organized plan. 
  • Work symptoms of the problem, not the real problem. 
  • Are completely unprepared for contingencies.
  • Canít estimate resources, time, and budget. 
  • Ask for too few or too many people. 
  • Allow scope to creep. 
  • Are over-budget and late.  
  • Learn about broken stuff too late. 
  • Inability to explain complex issues simply and be more convincing to senior management.
  • Inability to make a clear case to senior management. 

Failure to Lead, leaders: 

  • Submit or surrender to unrealistic budgets and schedules 
  • Are taken by surprise about something on project 
  • Fail to delegate 
  • Fail to mentor which causes rapid turnover
  • Accidently mislead customers and team members 

Team Members:

  • Fail to report exceptions 
  • Feel de-motivated and frustrated working on dead-end project jobs 
  • Reduce productivity 

Live! Wed. Oct-Feb, 2010-2011

Register Now 

Especially for series registrants: Ordering the book is recommended, but not required.

All WEBinars now 1 hour and 15 minutes in length.

Want to order the past On Demand series on Technical Project Management? Click Here.

Recertification credits: 1.25 PDU (PMI)

Wed. October 6,  2010
Wed. November 3,  2010
Wed. December 1,  2010
Wed. January 5,  2011
Wed. February 2,  2011

To order some segments as you choose

   $24.95 each

   1. Managing your Time                             To order, click here.
   2. Handling Change and Stress             To order, click here.
   3. Influencing Others                                 To order, click here.
   4. Working with Groups                             To order, click here.
   5. Handling Project Conflict                      To order, click here.

Order all 5 below for $109.95, a $14.80 discount!

Parts 1 thru 5, Projects $109.95

License agreement: With the purchase of this WEBinar series or parts,  one person is entitled to view this WEBinar. If you'd like to show this WEBinar to  additional persons, each person must purchase his or her own individual copy of this WEBinar. For large multiple orders, please call us direct.  


About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

Curious about how WEBinars work? click here to learn more, if you are new, and how to register.

Don't forget: New WEBinar system! View WEBinar Preparation movie and WEBinar orientation movie via broadband, and WEBinar pre-conditioning test now available 24/7.

Be sure your PC, browser cache, spam blocker, and server firewall are pre-conditioned.  No refunds or exchanges for no-shows or un-conditioned PCs or servers.  Live WEBinar registration closes one day before event.  Live WEBinar order alone excludes downloaded audio and Powerpoints. On Demand link is available for 7-14 days after order only and includes downloadable audio and Powerpoints.  Click on WEBinar preparation now.  See our Customer Satisfaction and Return Policy for terms.  Address other questions via our "Frequently Asked Questions" and our WEBinars and Resources as needed.

Please note, if you register for the "live" event or "Both:" Shortly after your payment is confirmed, you will receive an email with an embedded link, login ID, and password. Please click on that link promptly and do an early trial login to assure that none of the data are corrupted.

Recertification credits: 1.25 PDU (PMI), 1.25 CPE (QAI).  No CPE recertification credits for QAI except for live WEBinars.

There is now a discounted charge for multiple attendees attending under a single registration ("conference room").  More info



Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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