A project is complete when it starts working for you, rather than you working for it.
Abstract: This WEBinar series describes the
behavioral aspects of project management, including
managing time and productivity, managing change and handling stress,
mastering influence, working with
groups, and managing project conflicts and team
This year, our focus will be first on Technical
Project Management, then on Behavioral Project
Management, based on the course
and the book,
Managing Projects Well written by the
speaker. This unique approach focuses on the
real world of projects, not theory.
"In theory, there is no difference between
theory and practice. In practice, there is"
- Yogi Berra
Part 1: Managing your time: shows a new model
of handling your time, how it is wasted, and how to
improve your personal productivity.
- Identifying time mgt strengths and needs
- Logging your time and handling it differently
- Importance vs. urgency
- Time wasters and changing bad habits
- Structuring your day and juggling projects
- Mega tasks and mini projects
Part 2: Handling Change, Stress, and others: demonstrates how
projects cause change with our customers, and illustrates 2
causes of project stress, 2 preventions, and 2
corrections, including anti-stress leadership models.
- All projects introduce change, dealing with it
- Lessening change impact
- Measuring results at the right times
Influencing rather than
Knowing you did your best
Ideal leadership through mentoring
Quick way of correcting stress
Thorough way of stress correction
Part 3: Influencing Others: shows how to
work one-on-one, properly influencing team members,
other managers, and project schedules, budgets, and
- Building rapport
- Filter categories
- Significant others
- Managerial communication styles
- Perceptual positions
- Walking in other's shoes
Part 4: Working with Groups: reveals
effective group interactions, found in small groups,
general meetings, project status meetings, facilitated
discussions, and problem solving work groups.
- Team dynamics
- Effective meetings
- Handling dysfunctional behaviors
- 8-step problem solving process
Part 5: Handling Project Conflicts and
handling challenges in group situations, handling
criticism, using empowering language, solving
conflicts among team members, and motivating them.
- Get curious, not furious
- The power of and, when, and yet
- 4-step conflict resolution method
- The Herzberg work effectiveness motivation model
Signs of a need for improved awareness by your
- Customers are squawking and screaming at project surprises.
- Customers complain "it's the wrong
Poor Project Planning, leaders:
- Carry out projects ad hoc instead of according to an organized plan.
- Work symptoms of the problem, not the real problem.
- Are completely unprepared for contingencies.
- Canít estimate resources, time, and budget.
- Ask for too few or too many people.
- Allow scope to creep.
- Are over-budget and late.
- Learn about broken stuff too late.
- Inability to explain complex issues simply and be more convincing to senior
- Inability to make a clear case to senior
Failure to Lead, leaders:
- Submit or surrender to unrealistic budgets and schedules
- Are taken by surprise about something on project
- Fail to delegate
- Fail to mentor which causes rapid turnover
- Accidently mislead customers and team members
- Fail to report exceptions
- Feel de-motivated and frustrated working on dead-end project jobs
- Reduce productivity
Especially for series registrants: Ordering the book
is recommended, but not required.
All WEBinars now 1 hour and 15 minutes in length.
Want to order the past On Demand series on
Technical Project Management? Click
Recertification credits: 1.25 PDU (PMI)
Wed. October 6, 2010
Wed. November 3, 2010
Wed. December 1, 2010
Wed. January 5, 2011
Wed. February 2, 2011
To order some segments as you
1. Managing your Time
To order, click
2. Handling Change and Stress
To order, click
3. Influencing Others
To order, click
4. Working with Groups
To order, click
5. Handling Project Conflict
To order, click
Order all 5 below for $109.95, a $14.80 discount!
1 thru 5, Projects
License agreement: With the purchase of this
WEBinar series or parts, one person is entitled
to view this WEBinar. If you'd like to show this
WEBinar to additional persons, each person must
purchase his or her own individual copy of this
WEBinar. For large multiple orders, please call us
Stephen A. Bender, PMP, CSQA, CSTE, CQE
Steve Bender, President of The Quality Connection, is a
management consultant, past Senior Examiner for New York
State's Excelsior Award, and veteran in Quality Assurance.
Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees
from Rensselaer Polytechnic Institute, and was listed in The
Yearbook of Authorities, Experts, and Spokespersons and
is a Life Member of the International Registry of Who's
Who. He has participated in numerous areas in
information technology, service, manufacturing, human
resources, executive management, and strategic management
consulting. With extensive experience in Total Quality
Management and rapid culture change added to over 30 years
in Information Systems, his interactive style is known to
thousands of attendees. more->
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link is available for 7-14 days after order only and
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Click on WEBinar
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Recertification credits: 1.25 PDU (PMI), 1.25
CPE (QAI). No
CPE recertification credits for QAI except for live
There is now a discounted charge for multiple
attendees attending under a single registration
("conference room"). More