A project is complete when it starts working for you, rather than you working for it.
Abstract: This WEBinar series describes the technical aspects of project management, including definitions and concepts, quality, scheduling and networks, planning, estimating, and control.
This year, our focus will be first on Technical
Project Management, then on Behavioral Project
Management, based on the course
and the book,
Managing Projects Well written by the
speaker. This unique approach focuses on the
real world of projects, not theory.
"In theory, there is no difference between
theory and practice. In practice, there is"
- Yogi Berra
Part 1: Definitions and Concepts: defines project terms and concepts and outlines project team member roles and responsibilities, including historically omitted ones.
This includes what is a project, what is not a project,
with examples. It also describes roles of
Program Managers, Project Managers, Project
Leaders, Team Leaders, Task Leaders, and Team
Members. There are key roles for not only the
Project Manager but also the Team Member as
well. These include true teams (not just
project groups), the importance of delegation, removing fear in the team, who estimates,
and walking in the other's shoes.
Part 2: Project Quality: shows how a "perfect"
project can deliver a poor
quality product, and what to do about it.
In the context of projects, this includes a
technical quality principle overview, and its relationship to
projects. We examine why projects fail, why quality is
squeezed in favor of schedule and budget. Quality technical
definitions are used, including the cost of (poor) quality.†
Alternatives to rework and cost of failure are
explored. The paradox of quality both
costing and saving money is examined. Deming's
Principles are reviewed.
Part 3: Project Scheduling and Networks: Includes
a nuts-and-bolts exploration of network diagrams,
project schedules, and critical paths.
Using easy-to-understand analogies and examples,
the seemingly complex task of project scheduling
is simplified. Network diagrams are
described, not just technically, but also in terms
of saving time, reducing stress, and placement of
Part 4: Project Planning, Estimating, and
Control: Describes how to build a project
plan, a new model for estimating the individual
tasks and the entire project, and keeping the
project on track.
Basic components of a plan and its elements are
discussed, including assumptions and contingencies
to be considered. Methods are unfolded not
only for estimating individual pieces of work, but
the entire project as a whole, even before all the
pieces are known. Methods of project
controls and managing risk are illustrated as
Signs of a need for improved awareness by your
- Customers are squawking and screaming at project surprises.
- Customers complain "it's the wrong
Poor Project Planning, leaders:
- Carry out projects ad hoc instead of according to an organized plan.
- Work symptoms of the problem, not the real problem.
- Are completely unprepared for contingencies.
- Canít estimate resources, time, and budget.
- Ask for too few or too many people.
- Allow scope to creep.
- Are over-budget and late.
- Learn about broken stuff too late.
- Inability to explain complex issues simply and be more convincing to senior
- Inability to make a clear case to senior
Failure to Lead, leaders:
- Submit or surrender to unrealistic budgets and schedules
- Are taken by surprise about something on project
- Fail to delegate
- Fail to mentor which causes rapid turnover
- Accidently mislead customers and team members
- Fail to report exceptions
- Feel de-motivated and frustrated working on dead-end project jobs
- Reduce productivity
1st Wed. May-June,
Especially for series registrants: Ordering the book
is recommended, but not required.
All WEBinars now 1 hour and 15 minutes in length.
Recertification credits: 1.25 PDU (PMI)
Wed. March 3, 2010
Wed. April 7, 2010
Wed. May 5, 2010
Wed. June 2, 2010
To order some segments as you
1. Definitions /
To order, click
To order, click
To order, click
4. Project Planning
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Order all 4 below for $84.95, a $14.85 discount!
1 thru 4, Projects
License agreement: With the purchase of this
WEBinar series or parts, one person is entitled
to view this WEBinar. If you'd like to show this
WEBinar to additional persons, each person must
purchase his or her own individual copy of this
WEBinar. For large multiple orders, please call us
Stephen A. Bender, PMP, CSQA, CSTE, CQE
Steve Bender, President of The Quality Connection, is a
management consultant, past Senior Examiner for New York
State's Excelsior Award, and veteran in Quality Assurance.
Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees
from Rensselaer Polytechnic Institute, and was listed in The
Yearbook of Authorities, Experts, and Spokespersons and
is a Life Member of the International Registry of Who's
Who. He has participated in numerous areas in
information technology, service, manufacturing, human
resources, executive management, and strategic management
consulting. With extensive experience in Total Quality
Management and rapid culture change added to over 30 years
in Information Systems, his interactive style is known to
thousands of attendees. more->
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Recertification credits: 1.25 PDU (PMI), 1.25
CPE (QAI). No
CPE recertification credits for QAI except for live
There is now a discounted charge for multiple
attendees attending under a single registration
("conference room"). More