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Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Our partner: QAI Global InstutteA project is complete when it starts working for you, rather than you working for it. -Scott Allen

Behavioral ProjectRegister Now
Management WEBinar

Part 5 of 5: Handling Project Conflicts and Motivation

Abstract: Describes handling challenges in group situations, handling criticism, using empowering language, solving conflicts among team members, and motivating them.

This year, our focus will be first on Technical Project Management, then on Behavioral Project Management, based on the course and the book, Managing Projects Well written by the speaker.  This unique approach focuses on the real world of projects, not theory.  

"In theory, there is no difference between theory and practice.  In practice, there is" - Yogi Berra

Part 5: Handling Project Conflicts and Motivation: Describes handling challenges in group situations, handling criticism using quick methods, using empowering language very easily, solving conflicts among team members, and motivating them using work effectiveness principles.

This includes:

  • Get curious, not furious - a special technique for rapidly diffusing criticism
  • The power of and, when, and yet - simple phrases that greatly change other's reactions to what you say
  • 4-step conflict resolution method - suitable among team members and managers alike
  • The Herzberg work effectiveness motivation model - an excellent way of having team members motivate themselves without your having to motivate them


Conducted  Wed. February 2, 2011

Register Now 

Want to catch up with Part 1? Click Here.

Want to catch up with Part 2? Click Here.

Want to catch up with Part 3? Click Here.

Want to catch up with Part 4? Click Here.

Want to order the past On Demand series on Technical Project Management? Click Here.

Especially for series registrants: Ordering the book is recommended, but not required.

To register for the February WEBinar only:

All WEBinars now 1 hour and 15 minutes in length.

On Demand DVD now available when ordered along with recording below.  To add this to your order, click here first or learn more.

"On Demand" recording $24.95


About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

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Recertification credits: 1.25 PDU (PMI).  No CPE recertification credits for QAI except for live WEBinars.


Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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