The Quality Connection
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Scenario/Strategic Thinking



WEBinars in Project & Quality  Management

On Demand
Speak up and Confront Project Problems Effectively 

On Demand

Resolving Reqts. Conflicts and Inaccuracies

On Demand
Translating Customer Speak 
Steps 2 and 3, Business Analyst role, in-depth

Other WEBinars 


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Creativity and Innovation: Effective Methods to Develop Creative Approaches to Today's Challenges

Audio and Powerpoints for April 17 Day-Long Workshop at QAI Management Conference, Orlando, FL.

Order form for morning session: Creativity and Innovation

Morning Session: Creativity and Innovation, 4 audio segments about 30 minutes apiece, 2 hours total, plus related Powerpoints:
   a. Innovation and Creativity
   b. Well Formed Outcomes.
   c. Perceptual Positions
   d. Chunking, Brainstorming   

Conducted April 17,  2007 

"On Demand" recording $29.95



About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->


Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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