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Conflict Related WEBINARS non-series

Speak Up and Confront Project Problems

Prompted by and introductory material based on an article written by Maxfield, David of VitalSmarts. 17 August 2006, “Crucial Conversations.” Available from: Projects@Work at (accessed 20 February 2007). 

Abstract: "Most problems get solved fairly quickly. Smart people work together to put the problem behind them. But when problems have become chronic, have resisted lots of smart people and smart solutions, then the cause is usually self-defeating patterns of behavior." 

Dealing with Conflicting Projects and Priorities

How do you avoid the "crisis du jour" by bringing mission focus to random priorities? How do you set project priorities, including conflicting priorities across projects? How do you identify truly critical projects, all competing for the same limited resources? How do you manage when multiple projects all have "#1" priority?

The focus of this WEBinar teaches you how to teach others to "mind the shop." 

The Ego and the Heart in Business

Abstract: This WEBinar shows the 6-step process for having an argument in peace, in a business context.

In addition, it describes those components of the ego,  judgment, anger, and fear,  that interfere with team cooperation and effectiveness, and how to go to an alternative state, the heart.

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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