The Quality Connection
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Conflict Resolution

Course overview: For a 5-minute movie summarizing the course on which this WEBinar is based, Managing Projects Well, click here.

Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


Dealing with Conflicting Projects and Priorities

How do you avoid the "crisis du jour" by bringing mission focus to random priorities? How do you set project priorities, including conflicting priorities across projects? How do you identify truly critical projects, all competing for the same limited resources? How do you manage when multiple projects all have "#1" priority?

The focus of this WEBinar teaches you how to teach others to "mind the shop." 

“What's the 'crisis du jour'?" --Anonymous

One of the six most cited concerns of project managers are that there is no project prioritization within their organizations. As a result, most managers worry, and rightfully so, that their project will fall behind, costs will increase, they will loose sponsorship, or their projects will plain go "belly up." 

Unresolved conflicts in priorities can cause project cancellations, delays, personnel "merry-go-rounds" and other headaches. 

Conducted Wed., Nov 2nd, 2005

Audio and PowerPoint files only, no flash movie.

"On Demand" recording $19.95

About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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