The Quality Connection
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Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


It's not enough that we do our best; sometimes we have to do what's required. -- Sir Winston Churchill   

Software QA SEries WEBinarRegister Now

Parts 1 thru 4: Software Quality

Abstract:  This foundation WEBinar is designed for learning and understanding IT quality concepts. It provides an excellent overview of the entire IT quality professional area. It further provides a macro introduction of the quality assurance area by introducing and reviewing the principles expounded by leading quality experts.

This WEBinar series also addresses the important aspects to consider for those organizations that desire to properly organize their quality initiative for improved productivity and organizational integrity. 

The participant will be introduced to the important quality principles, concepts, responsibilities and vocabulary, will conduct a brief quality management self-assessment, and will learn how to implement an IT quality program.

  • Learning the fundamentals of software quality principles, concepts, responsibilities, and vocabulary. 
  • Each participant will conduct a brief quality management self-assessment. 
  • Provide a step-by-step process to implement an IT quality program. 
  • Learn where your organization is and where it wants to be in a quality function. 
  • Learn how to make it happen and where to start on the quality journey. 

Part 1: Fundamentals of Quality

  • Understand the definition of quality and what it means to your organization.
  • Define Quality Assurance, Quality Control and understand the differences between the two. 
  • Understand how quality pioneers have defined the quality foundation for the industry.
  • Learn the difference between processes & products.
  • Learn quality foundation and concepts used in the quality industry.

Part 2: Principles of Quality

  • Understanding who is responsible for Quality
  • Discussion of examples of quality initiatives that work
  • Description of roadblocks on the road to quality
  • Description of Industry Models

Part 3: Making Quality Happen Intro

  • How to define quality quantitatively, from both a customer and producer view.
  • Quality attributes, service level agreements, and acceptance criteria
  • Reviews and Inspections
  • How to define the environment that is conducive to achieve success.
  • Effective quality infrastructures

Part 4: Making Quality Happen Final

  • Understanding processes, managing using processes, and how to understand and reduce process variability.
  • Workbenches, standards, and quality control.
  • Managing by fact, measures versus metrics, and impediments to measurement.
  • Identifying defective processes, root causes of problems, and how to improve processes.

Conducted Wed. September 7 - December 7, 2011

Register Now 

All WEBinars now 1 hour and 15 minutes in length.

Recertification credits: 1.25 PDU (PMI)

Wed. September 7, 2011
Wed. October 5, 2011
Wed. November 2, 2011
Wed. December 7, 2011

To order some segments as you choose

   $24.95 each

   1. QA Fundamentals                                   To order, click here.
   2. QA Principles                                           To order, click here.
   3. Making Quality Happen 1                       To order, click here.
   4. Making Quality Happen 2                       To order, click here.

Order all 4 below for $84.95, a $14.85 discount!

Parts 1 thru 4, QA $84.95

License agreement: With the purchase of this WEBinar series or parts,  one person is entitled to view this WEBinar. If you'd like to show this WEBinar to  additional persons, each person must purchase his or her own individual copy of this WEBinar. For large multiple orders, please call us direct.  


About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

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Recertification credits: 1.25 PDU (PMI).  No CPE recertification credits for QAI except for live WEBinars.




Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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