The Quality Connection
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Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


History will be kind to me for I intend to write it. -- Sir Winston Churchill   

Software QA SEries WEBinarRegister Now

Part 4: Making Quality Happen Final

Abstract:  During this fourth part of a 4 part series, we will describe the second half of techniques to make quality happen in your organization, including managing by process, managing by fact, and improving the probability of future success. This material is excerpted from QAI's Software QA Course, Boot Camp for Software Quality.

This foundation WEBinar is designed for learning and understanding IT quality concepts. It provides an excellent overview of the entire IT quality professional area. It further provides a macro introduction of the quality assurance area by introducing and reviewing the principles expounded by leading quality experts.

This WEBinar series also addresses the important aspects to consider for those organizations that desire to properly organize their quality initiative for improved productivity and organizational integrity. 

The participant will be introduced to the important quality principles, concepts, responsibilities and vocabulary, as well as implementation. Here is what we will cover:

  • Understanding processes, managing using processes, and how to understand and reduce process variability.
  • Workbenches, standards, and quality control.
  • Managing by fact, measures versus metrics, and impediments to measurement.
  • Identifying defective processes, root causes of problems, and how to improve processes.

Find out what it takes to be a successful software QA person and how quality can add significant value to software development.

Co-sponsored by QAI.

Conducted Wed. December 7, 2011

Register Now 

Order all  parts in the series for $84.95, a $14.85 discount! Click Here.

Want to catch up with part 1? Click Here.

Want to catch up with part 2? Click Here.

Want to catch up with part 3? Click Here.

To register for the July  WEBinar only:

All WEBinars now 1 hour and 15 minutes in length.

On Demand DVD now available when ordered along with recording below.  To add this to your order, click here first or learn more.

"On Demand" recording $24.95




About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

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Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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