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Requirements Course


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Mission and Vision Planning

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Getting Your Point Across

Building a World Class Organization



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"There's no sense being exact about something if you don't even know what you're talking about. " -- John von Neumann

Requirements Series  WEBinarRegister Now

Requirements 4-Part Series

Abstract: This WEBinar series shows a 6-step process for gathering, analyzing, and checking business requirements in a more defect free way.  

The series includes an overview of the process, followed by detail in each of the 6 parts of the process.

How often have you heard, "I'll know it when I see it"? 

These WEBinars concentrate on a process model of requirements gathering. Many of us are tired of implementing wants rather than needs, working with opinions rather than facts, and proposed solutions rather than real issues identified through problem identification.

Statistically, the distribution of requirements defects is as follows: 10% extra requirements, 30% incorrect requirements, and 60% missing requirements. This WEBinar will introduce a process to eliminate these defects.  

Requirements defects affect projects of every type: manufacturing, building, health care, customer service, and software.  In software alone, over half of defects found result from poor requirements.

The focus is a six (6) step requirements gathering process useful for end users, business analysts, and developers. The model's structure automatically assures mission-based, needs-based requirements that are not solutions-driven and so thorough as to not miss any requirements. Background for the structure, and explanation of the steps will be included. 

Here is a chart that explains the phase, deliverable and tools of each of the six steps. Join us!  

Step Phase Deliverable Tools
1 Identify Business Needs User Statement
of Reqts 
Process Charts
Problem Statement
Requirements User List
Critical Success Factors
Problem Stmt 
User Stmt of Reqts
2 Analyze Bus. Reqts Preliminary Stmt of Reqts Modeling/Prototyping
Quality Survey
System Characteristics
User Concerns List
Interview Questionnaire
3 Analyze Implementation Reqts Quality Criteria
Control Analysis
Implementation List
4 Resolve Conflicts & Trade-offs Final Stmt of Reqts JAD
Cost/Benefit Analysis
Risk Analysis
Conflict Matrix
5 Verify Reqts Measures
Model Balancing
Walkthroughs, Reviews
User Rating
6 Validate Reqts Reverse Engineering
Reqts Tracing

Part 1: A High Quality Requirements Model

  • Explains prerequisites and challenges associated with traditional requirements gathering
  • Provides an overview of the 6 step model

Part 2: Identifying Business Needs, In-Depth

  • Part 1 of the model
  • Identifies business needs
  • Delivers user statement of requirements
  • Intensively involves users of the product
  • Includes 10 tools, including Mission Discovery, Existing Process Discovery, User Process Charts, Map Translation, Problem Statement, Ambiguity Tests, and more...

Part 3: Analyzing Business Requirements and Constraints

  • Parts 2 and 3 of the model
  • Analyzes business requirements
  • Delivers preliminary statement of requirements
  • Involves business analysts, users, and developers
  • Confirms structural attributes of software 
    (quality-"ilities": functionality, usability, reliability, supportability, etc.) with the user 
  • Places the "User Concerns List" here in the process to capture user concerns earlier rather than later
  • Applies a unique RPIPR model for interviewing…
    First build trust…then, gather requirements: Rapport, Process, Interview, Process, Rapport 
  • Allows the BA to understand true needs to avoid biasing needs with technology 

Part 4: Resolving Requirements Conflicts and Inaccuracies

  • Parts 4, 5, and 6 of the model
  • Resolves conflicts, verifies, and validates requirements
  • Delivers final statement of requirements
  • Understand the balance between the costs and the benefits of the new requirement 
  • Resolve technical conflicts between what users want and what is economically achievable with technology 
  • Use risk assessment to properly balance benefits with hidden costs and risks 
  • Balance structural software characteristics to minimize software failure 
  • Resolve emotional conflicts between different groups that sometimes arise
  • Verify requirements with various models and measurements to prove requirements are correct 
  • Minimize high cost of erroneous requirements 
  • Prevent propagation of incorrectly installed (and otherwise correct) requirements

This WEBinar series describes how to prevent requirements defects and how to gather those requirements more accurately.  Complete information on the full course on requirements can be found here

Conducted  Wed. March 7 - June 6, 2012

Recertification credits: 1.25 PDU (PMI)

Wed. March 7, 2012
Wed. April 4, 2012
Wed. May 2, 2012
Wed. June 6, 2012

Register Now 

Order all parts in the series for $84.95, a $14.85 discount! 

All WEBinars now 1 hour and 15 minutes in length.

To order some segments as you choose

   $24.95 each

   1. A High Quality Reqts. Model                   To order, click here.
   2. Identify Bus. needs, In Depth                 To order, click here.
   3. Anal. Bus. Reqts.  and Constraints      To order, click here.
   4. Resolving Reqts Conflicts                      To order, click here.

Order all 4 below for $84.95, a $14.85 discount!

Parts 1 thru 4, QA $84.95

Key Objectives

Note: For more detail on the key learning objectives of the full course go to Requirements Gathering.



About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

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Recertification credits: 1.25 PDU (PMI), 1.25 CPE (QAI).  No CPE recertification credits for QAI except for live WEBinars.

There is now a discounted charge for multiple attendees attending under a single registration ("conference room").  Choose both below in that case. More info



Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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