What you share is actually what we need to do, and we are not doing
This is the finest seminar and learning experience I have had at anytime,
PMI multi-week course graduate: "I know you said this course was principally non-technical. However, technically, I learned more about how to schedule using networks in 4 hours than I ever did with PMI in several
usually happy if I can bring back just one thing. Now, there are at least 30 great things I want to
I came here because I was forced to come, by my boss. I was convinced this would waste my time, and I came pre-disposed to learning nothing. I have to admit, I gained quite a few things, and I intend to use
words really do 'change minds!' I was able to make a compelling
proposal using your 'steps to convince a skeptic. It opened doors
for our team.
suggest that x% of people like 'y' and z% of people like 'w'
seemed crazy...but I see it all the time now. It's a very natural
division, and now I know how to use it to my advantage in
amazing how a very simple term like 'free from dirt' can mean
something entirely different in a partner's mind! Your
course taught me to be alert to ambiguities and vagueness in
language and then how to 'dig' (no pun intended) for a true
'meeting of the minds'...it (Words that Change Minds) keeps saving
us valuable time and effort!
I talk to them [negotiation partners] where they are...based on
their patterns...rather than just get irritated.
nervousness is much, much, less. Now, I am able to be myself in
negotiations...this works much better than trying to be someone
In the Press
HOT off the presses!
Article: "Ask, Don't Tell"
in projects@work at
How to Convince a Skeptic
Confronting Project Problems
Breakthrough Conversations: Getting Results with People