We send via e-mail:
- live WEBinar links
- On Demand WEBinar links
- attachments (chat
- links to evaluation/feedback surveys
- group e-mails, sent to BCC: for privacy of others
So, even if you have received ordinary e-mails from us before, e-mails from us
having important registration information may be screened out
because they contain embedded links or attachments. Also,
watch out for insidious hyperlink scrambling or changes.
This is particularly nasty. Some e-mail processing on servers (not
on your machine) have been known to subtly change certain characters in
the middle of a hyperlink, changing letters, adding spaces, and question
marks. We haven't seen this happen to hyperlinks in attachments
yet, but who knows what the future holds!
Your PC and server must be able to accept rich text (HTML) e-mail
containing both explicit and embedded hyperlinks, graphics, and
Permit e-mails from/to:
- Adobe.com and acrobat.com because acrobat.com issues "night before" reminder
registration link e-mails using as a return address.
- Qualityconn.com because adobe.com automatically
issues e-mails from you to us via certain registration form
confirmations and also automated "mailto" actions from our
- Zoomerang.com because we use Zoomerang.com to issue our WEBinar evaluation/feedback survey e-mails
to you via as a return address.
- Constantcontact.com because we use this to notify you
of upcoming future WEBinars and to get your preferences should you
decide to join our mailing list.
- Paypal.com because paypal will email you your payment
our responses to your order
originate from using
as a reply/return address and from which uses
as a reply/return address.
FIX: Use our e-mail fail-safes:
with the e-mail as a non-business (i.e., personal
or home-use e-mail) address. (There
are many free email services available such as Hotmail.com,
Yahoo.com, Mail.com, and more).
As a rule, if you let us know you did
not receive a registration e-mail, we will NOT re-attempt to your
business e-mail address -- if it was filtered out before, it will be
filtered out again. Remember, we do not retain addresses
for mailing list reasons or any other purpose unless you explicitly sign
up for our mailing list.
- If you have any doubt about e-mail reception, we will send an
e-mail containing links as a test, and then a follow-up, to prove
whether or not your SPAM blocker has been disabled.
About SPAM: SPAM filters on your machine may either delete these e-mails or
move them to a SPAM folder. If your server has a SPAM
filtering mechanism, you will not be so lucky. You probably will
not even see these e-mails in any folder, including SPAM.
Test your Live WEBinar link and/ or On Demand
Click on the link in the e-mail you receive from us immediately, even before the
meeting starts or before you need the On Demand contents.
OK: your Live WEBinar link is OK if you click on the link and it
shows you a login page; do a trial login with your email address login and
password; it should show that the meeting has not yet started.
NOT OK: your Live WEBinar link is NOT OK if the page you get
when you click on the link is not found, or shows that the meeting does not exist, is full,
or has already been completed. REASON: Your link may have been partially
corrupted. The only valid response is the "meeting" has
"Not yet started."
FIX: Use our fail-safe Precautions: we send all registrants an emergency
link, the night before the meeting/WEBinar.
Re-login using this link, if something goes wrong with your unique
link at the last minute.
Test your On Demand link
OK: your On Demand link should take you to a web page on our site with
the proper WEBinar title and date.
NOT OK: your On Demand link is NOT OK if it takes you get
A "page not found" error. Your link may have been partially
- Be sure your browser cache is cleared
- Refresh (F5) the
page and try again before deciding it is permanently broken.
to use an On Demand link more than 14 days after you received it may
also get a "page not found" error since the link is only
available for 14 days and your time has expired; however, you own it, if
you bought it, and all you need to do is contact us and we will make
special arrangements to make a new link available to you.