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Requirements Gathering


Book overview: For a 5-minute movie about the course,  Managing Projects Well, click here.

Other WEBinars


Managing Projects Well

Requirements Gathering

Scenario and Strategic Thinking

Winning Negotiations

Boot Camp for Software Quality

Words that Change Minds

Cost of Quality

Mission and Vision Planning

Strategic Partnering

Quality as a Way of Life

Master Facilitation

Getting Your Point Across

Building a World Class Organization



Quality Assurance Campus

Quality Assurance Institute of India

Quality Investment in People


How often have you heard, "I'll know it when I see it."? This WEBinar concentrates on a process model of requirements gathering. Many of us are tired of implementing wants rather than needs, working with opinions rather than facts, and proposed solutions rather than real issues identified through problem identification.

Statistically, the distribution of requirements defects is as follows: 10% extra requirements, 30% incorrect requirements, and 60% missing requirements. This WEBinar will introduce a process to eliminate these defects. 

"There's no sense being exact about something if you don't even know what you're talking about. "  -- John von Neumann

The focus is a six (6) step requirements gathering process useful for end users, business analysts, and developers. The model's structure automatically assures mission-based, needs-based requirements that are not solutions-driven and so thorough as to not miss any requirements. Background for the structure, and explanation of the steps will be included. 

Here is a chart that explains the phase, deliverable and tools of each of the six steps. Join us!  

Step Phase Deliverable Tools
1 Identify Business Needs User Statement
of Reqts 
Process Charts
Problem Statement
Requirements User List
Critical Success Factors
Problem Stmt 
User Stmt of Reqts
2 Analyze Bus. Reqts Preliminary Stmt of Reqts Modeling/Prototyping
Quality Survey
System Characteristics
User Concerns List
Interview Questionnaire
3 Analyze Implementation Reqts Quality Criteria
Control Analysis
Implementation List
4 Resolve Conflicts & Trade-offs Final Stmt of Reqts JAD
Cost/Benefit Analysis
Risk Analysis
Conflict Matrix
5 Verify Reqts Measures
Model Balancing
Walkthroughs, Reviews
User Rating
6 Validate Reqts Reverse Engineering
Reqts Tracing

Conducted December 6, 2006

Want all 4 WEBinars in the series at a group discount? 
If so, click here.

"On Demand" recording $19.95

Key Objectives

Note: For more detail on the key learning objectives of the full course go to Requirements Gathering.

About the speaker: 
Stephen A. Bender, PMP, CSQA, CSTE, CQE

Steve Bender, President of The Quality Connection, is a management consultant, past Senior Examiner for New York State's Excelsior Award, and veteran in Quality Assurance. He holds Bachelor's (BSEE, '69) and Master's (MSCS, '71) degrees from Rensselaer Polytechnic Institute, and was listed in The Yearbook of Authorities, Experts, and Spokespersons and is a Life Member of the International Registry of Who's Who. He has participated in numerous areas in information technology, service, manufacturing, human resources, executive management, and strategic management consulting. With extensive experience in Total Quality Management and rapid culture change added to over 30 years in Information Systems, his interactive style is known to thousands of attendees.  more->

Quality \conn\, To conduct or direct the steering of; the control exercised by one who steers a vessel 

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